1. Return Eligibility

We accept returns and exchanges on most items purchased directly from NIORA within 15 days of delivery. To be eligible for a return, the following conditions must be met:

• The jewelry must be unused, unworn, and in its original condition.
• All original packaging, tags, authenticity certificates, and invoice must be included.
• The product should not show any signs of wear, alteration, resizing, or damage.
• Customized, engraved, or personalized jewelry pieces are not eligible for return or refund.

If the returned item fails inspection, it may be shipped back to the customer at their own expense.

2. Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

• Custom-made jewelry (including personalized designs or made-to-order pieces)
• Engraved jewelry
• Gift cards and e-gift vouchers
• Discounted or sale items

3. How to Initiate a Return

You can initiate a return in two ways:

1. Website Request Form: Fill out the return/exchange request form on our website with your order details and reason for return.
2. Email: Contact us at help@niorajewel.com with your order number, reason for return, and photos of the product if applicable.

Once your request is approved, we’ll provide a return authorization number and instructions for shipping.

4. Refund Details

• Refunds will be credited to the original payment method used during purchase.
• Shipping, insurance, and handling charges are non-refundable, except in cases of damaged or defective products.
• For international orders, customs duties and taxes are non-refundable.

5. Exchanges

We’re happy to offer exchanges in the following situations:

• The item doesn’t fit or meet your expectations.
• You wish to exchange for another style or design of equal or higher value (price difference will apply).
• The product arrived damaged or defective.

Please note: Exchanges are subject to stock availability and product condition verification.

6. Damaged or Defective Products

If your jewellery arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

• Share photos/videos of the defect for assessment.
• Upon verification, we’ll arrange a replacement, repair, or full refund at no additional cost.

7. Our Commitment

Every NIORA creation is crafted with precision and care. We aim to deliver a seamless shopping experience — from selection to aftercare. If you ever face an issue, our team is always available to assist you.